Payment Policy.

1. Introduction

Welcome to The Scente House. This Payment Policy explains the payment terms and procedures that apply to purchases made through our website, thescentehouse.com .

By placing an order through our website, you agree to the payment terms described in this policy, together with our other applicable website policies and terms.

2. Accepted Payment Methods

The payment methods available for your purchase will be displayed on the checkout page. Depending on our active payment setup, these may include:

• Credit and debit cards supported by our payment processor.
• Digital wallets or electronic payment services displayed at checkout.
• Other payment options specifically offered on our website.

3. Prices & Currency

Product prices and your order total are displayed on our website and confirmed during checkout. Please review the currency, product prices, shipping charges and final total before submitting your order.

If your bank account or payment card uses a different currency, your financial institution may apply its own exchange rate or currency-conversion fee. These charges are determined by your bank or payment provider.

4. Payment Processing

Payments are processed according to the payment method selected at checkout. Depending on the method and payment provider, your payment may be authorised or charged when you place your order.

Orders requiring payment confirmation will be processed after the required confirmation is received. If a transaction is declined, incomplete or cannot be verified, your order may be delayed or cancelled.

5. Order Confirmation

After placing an order, you may receive an order confirmation by email. This confirmation acknowledges receipt of your order; it does not necessarily mean that payment has been successfully collected or that your order has been dispatched.

Please ensure that your email address and contact information are accurate so we can contact you about your purchase if necessary.

6. Payment Security

The Scente House takes reasonable measures to help protect transactions made through our website. Payments may be handled by third-party payment processors that apply their own security procedures and privacy practices.

We do not ask customers to send full payment-card numbers, card security codes or payment passwords through ordinary email or customer-support messages.

For more information about how personal information is handled, please review our Privacy Policy.

7. Payment Errors & Duplicate Charges

If you believe you have been charged more than once, notice an incorrect transaction or experience another payment issue, please contact our support team with your order number and relevant transaction details.

For your security, do not include your full payment-card number, security code or account password in your message.

You may also contact your bank or payment provider to investigate a transaction you do not recognise.

8. Order Cancellations & Refunds

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has been processed or dispatched.

Approved refunds are generally issued to the original payment method where supported by the payment provider. The time required for a refund to appear depends on your bank, card issuer or payment service.

Refund eligibility and return conditions are explained in our applicable Returns & Refund Policy. All cancellations and refunds remain subject to applicable law.

9. Taxes & Additional Fees

Applicable taxes and shipping charges will be displayed during checkout where required.

Your bank or payment provider may separately charge transaction or currency-conversion fees. For international orders, customs duties or import charges may also apply, depending on the destination and applicable regulations.

10. Fraud Prevention

To protect our customers and business, we may review transactions that appear suspicious or require additional verification.

Where reasonably necessary, an order may be delayed or cancelled because of suspected fraud, unauthorised payment activity or payment-provider restrictions, subject to applicable law.

11. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our payment services, business practices or legal requirements. The revised policy will be published on this page, together with an updated revision date where appropriate.

We encourage you to review this page periodically to remain informed about our payment procedures.

12. Contact Us

If you have questions about payments, charges, refunds or an order, please contact The Scente House support team.