Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website, the features you use, and the information you choose to provide.

1.1 Information You Provide

When you place an order, contact us, or use available store features, we may collect:

• Name and billing information.
• Shipping address and delivery details.
• Email address and telephone number, if provided.
• Order history, purchased products, and transaction-related records.
• Information you include in customer support messages.
• Account details if you create an account on our website.
• Preferences or other information you voluntarily provide.

1.2 Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, depending on our website configuration and the technologies in use.

• IP address and approximate location derived from it.
• Browser type, device type, and operating system.
• Pages visited, referral sources, and website interactions.
• Access times, diagnostic information, and website activity.
• Cookie identifiers and similar technical data.

1.3 Sensitive Information

We do not ask customers to provide unnecessary sensitive personal information to purchase ordinary fragrance products. Please do not send passwords, full payment card details, or other sensitive information through ordinary customer support email.

2. How We Use Your Information

We use personal information for legitimate business purposes and other purposes permitted by applicable law.

• Order processing: To process purchases, arrange delivery, and manage order-related communications.
• Customer service: To respond to questions, investigate problems, and provide support.
• Account management: To administer customer accounts and related website functionality.
• Payments: To facilitate transactions through the payment methods available at checkout.
• Website operations: To maintain, troubleshoot, and improve our website.
• Security: To detect suspicious activity, prevent fraud, and protect our business and customers.
• Legal obligations: To maintain appropriate records and comply with applicable laws.
• Marketing: To send promotional communications where permitted and, when required, with your consent.
• Business administration: To maintain accounting records and manage legitimate business operations.

We do not use personal information for purposes incompatible with the purposes described in this policy unless permitted by law or appropriately disclosed to you.

3. Cookies & Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and understand how visitors interact with our store.

3.1 Essential Cookies

Essential cookies may support shopping cart functionality, checkout, customer sessions, security, and other features necessary for the website to operate.

3.2 Preferences and Analytics

Depending on our configuration, cookies or similar technologies may remember preferences and help us understand website performance and visitor activity.

3.3 Advertising Technologies

If we use advertising or remarketing services, those services may use cookies or similar technologies to measure advertising performance or display relevant advertisements. Such technologies will be subject to applicable consent and privacy requirements.

3.4 Managing Cookies

You may be able to manage cookies through your browser settings and any cookie preference controls available on our website. Blocking certain cookies may affect shopping cart, checkout, or other website functionality.

The exact cookies used by The Scente House depend on the active website plugins, analytics tools, payment services, and other integrations.

4. Orders & Payment Information

Our store may use WooCommerce or related services to support online shopping and order management. When you make a purchase, information necessary to process your order may be handled by our website and relevant service providers.

4.1 Order Information

We may process your contact information, billing address, shipping address, order details, purchase total, and related transaction records to fulfil your order.

4.2 Payment Processing

Payment options are presented during checkout. Depending on the payment method selected, your payment may be processed by a third-party payment provider under its own applicable terms and privacy policy.

The information collected and retained depends on the payment provider and our checkout configuration.

4.3 Order Communications

We may use your contact details to send order confirmations, shipping updates, delivery-related information, and responses to questions about your purchase.

5. How We Share Information

We do not treat customer personal information as a product to sell. We may disclose information to appropriate recipients when necessary for the purposes described in this policy.

5.1 Service Providers

Depending on our actual operations, these may include:

• Website hosting and technical infrastructure providers.
• WooCommerce-related services and website administrators.
• Payment processors and transaction service providers.
• Shipping carriers and fulfilment providers.
• Email and customer support service providers.
• Security, fraud prevention, analytics, and marketing providers, where used.

Service providers may access information as needed to perform their services, subject to applicable contractual arrangements and legal requirements.

5.2 Legal and Safety Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or protect the safety of individuals.

5.3 Business Transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of relevant business assets, subject to applicable privacy laws.

5.4 With Your Direction

We may share information when you request or authorize us to do so, where permitted by law.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, managing orders, resolving disputes, maintaining business records, and meeting legal obligations.

Retention periods may differ depending on the type of information, the reason it was collected, applicable accounting and tax requirements, and whether information is needed to establish or defend legal claims.

When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our retention procedures.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on our systems and service providers, these measures may include access controls, website security configurations, software updates, secure connections, and appropriate administrative safeguards.

Customers should use secure devices, protect their account credentials, and contact us if they suspect unauthorized activity involving their interaction with our store.

8. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain personal information.
• Requesting a copy of eligible information in a portable format.
• Objecting to or requesting restrictions on certain processing activities.
• Withdrawing consent where processing is based on consent.
• Opting out of marketing emails by using the unsubscribe option, where available.
• Exercising additional rights available under applicable privacy laws.

8.1 Regional Privacy Rights

Depending on the applicable law, eligible individuals may have additional rights regarding access, deletion, correction, portability, and certain data-sharing or targeted-advertising activities.

The availability and scope of these rights depend on the applicable law and the circumstances of the request. Where required by law, we will provide applicable opt-out mechanisms and honour valid requests.

8.2 How to Submit a Request

To ask a privacy question or submit a request, email support@thescentehouse.com . Please describe your request clearly.

We may need to verify your identity before responding. We will handle eligible requests within the timeframe required by applicable law.

Where applicable law provides a right to appeal a decision, you may contact us using the email above and identify your message as a privacy-rights appeal.

8.3 Marketing Preferences

If you receive promotional emails from us, you may unsubscribe using the instructions included in the message, where available. You may continue to receive necessary transactional communications about orders or account activity.

9. Children's Privacy

Our online store is not intended to collect personal information directly from children under 13 without the authorization required by applicable law.

If we become aware that we have collected personal information from a child in circumstances where parental consent or another legal basis is required and was not obtained, we will take appropriate steps as required by law.

Parents or guardians who believe a child has provided personal information to us may contact support@thescentehouse.com .

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to support payments, shipping, analytics, or other functionality.

Those third parties may process information under their own privacy policies and terms. We encourage you to review their policies before providing information directly to them.

The Scente House does not control the privacy practices of independent third-party websites.

11. International Data Transfers

Depending on the service providers used by our store, personal information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, we will take steps required by that law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

When changes are published, the updated policy will appear on this page with a revised update date. Where legally required, we will provide additional notice or seek consent for relevant changes.

We encourage customers to review this page periodically to remain informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or how to exercise an applicable privacy right, you can contact The Scente House using the details below.

Please include sufficient details to help us understand your question. For your security, do not include passwords or full payment card details in your message.