Terms of Service.

Introduction

These Terms of Service ("Terms") govern your access to and use of thescentehouse.com and any purchases made through our online store. The website is operated by The Scente House ("we," "our," or "us").

By accessing our website, browsing our products, or placing an order, you agree to these Terms and our applicable website policies.

If you do not agree to these Terms, please do not use our website or place an order through our store.

Eligibility

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you place an order on behalf of another person or organisation, you confirm that you have the authority to act on their behalf.

You must use our website in compliance with applicable laws and regulations.

Website Use

You may use our website to browse products, obtain information, and make legitimate purchases for lawful purposes.

You agree not to:

• Use the website for unlawful, fraudulent, or misleading activities.
• Attempt to interfere with the website's security or operation.
• Submit false, inaccurate, or misleading order information.
• Attempt to gain unauthorised access to accounts, systems, or data.
• Use automated methods to disrupt or improperly access the website.
• Violate the rights of The Scente House or any other person.

Products & Descriptions

We make reasonable efforts to display product descriptions, photographs, packaging details, and other product information as accurately as possible.

Actual product appearance may vary slightly because of lighting, photography, screen settings, packaging updates, or manufacturer changes.

Product availability, packaging, and presentation may change over time. We do not guarantee that every product shown on the website will remain available.

Product descriptions are provided for general shopping information and are not a substitute for checking applicable product labels, ingredients, warnings, and usage instructions.

Pricing & Product Availability

Product prices, applicable charges, and available payment or shipping options are displayed during the purchasing process.

We make reasonable efforts to keep pricing and product information accurate. However, errors, technical issues, or outdated information may occasionally occur.

If a material pricing or listing error affects an order, we may contact you to explain the issue or take appropriate action, subject to applicable law. Where a cancellation requires a refund, the refund will be handled in accordance with applicable law and our refund procedures.

Orders & Acceptance

When you submit an order, you are requesting to purchase the selected products under the terms presented during checkout.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.

We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment problems, product unavailability, material listing errors, or delivery restrictions, subject to applicable law.

If a payment has been collected for an order that we cancel, any required refund will be processed in accordance with applicable law.

Payments

Available payment methods are displayed at checkout. Your order may require successful payment authorisation or confirmation before processing.

Payments may be handled by third-party payment processors. Their terms and privacy practices may apply to payment information they process.

You are responsible for providing accurate payment and billing information and for using a payment method you are authorised to use.

Please review our Payment Policy for additional information about payment processing, payment issues, and refunds.

Shipping & Delivery

Shipping methods, applicable charges, and estimated delivery times depend on your destination, product availability, carrier, and the options offered at checkout.

Delivery estimates are not guaranteed unless expressly identified as guaranteed. Delays may occur because of carrier disruptions, weather, customs inspections, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information. Please review our Shipping Policy for further details.

Returns, Refunds & Cancellations

Return requests, exchanges, order cancellations, and refunds are handled in accordance with our Returns & Refunds Policy and applicable law.

Certain products may be subject to hygiene, safety, or transportation-related return restrictions. Such restrictions do not remove any mandatory rights or remedies available under applicable law.

Please review our Returns & Refunds Policy before submitting a return request.

Account & Order Information

You are responsible for ensuring that information submitted during checkout or account registration is accurate and up to date.

If you create an account, you should take reasonable steps to protect your login credentials and notify us if you suspect unauthorised access.

Our collection and handling of personal information are explained in our Privacy Policy.

Intellectual Property

Unless otherwise indicated, the website's original content, including its text, graphics, branding, design elements, and other materials, is owned by or licensed to The Scente House and is protected by applicable intellectual property laws.

You may browse the website and use its content for personal, lawful shopping purposes. You may not reproduce, distribute, modify, commercially exploit, or republish protected content without the required permission, except where permitted by law.

Third-party names, trademarks, and product brands remain the property of their respective owners.

Prohibited Activities

You may not use our website in a way that compromises its integrity, security, or availability.

Prohibited conduct includes:

• Submitting fraudulent orders or payment information.
• Introducing malicious code or attempting unauthorised access.
• Scraping or collecting website information in violation of applicable law or our rights.
• Misusing website forms, checkout systems, or customer support.
• Infringing intellectual property or other legal rights.
• Using our website for any unlawful purpose.

Third-Party Services & Links

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, or other external websites.

Third-party services operate under their own terms and privacy policies. We are not responsible for independent third-party websites or services to the extent permitted by applicable law.

The presence of a third-party link does not necessarily mean that The Scente House endorses that service or its content.

Disclaimers

We strive to maintain accurate product information and reliable website access. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without technical issues.

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis.

Nothing in these Terms excludes a warranty, guarantee, or consumer right that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, The Scente House will not be liable for indirect, incidental, special, or consequential losses arising from website use or an inability to use the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be restricted and applicable mandatory consumer rights.

Any limitation of liability under these Terms applies only to the extent permitted by the laws applicable to the relevant claim.

Indemnification

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs arising directly from your unlawful misuse of the website or your material violation of these Terms.

This section does not create liability where it would be prohibited by applicable law.

Suspension & Termination

We may restrict or suspend access to parts of our website where reasonably necessary to address suspected fraud, security risks, unlawful activity, or material violations of these Terms.

Any action affecting an existing order or payment will remain subject to applicable law and any mandatory customer rights.

Governing Law

These Terms are subject to the laws applicable to the transaction and the parties, taking into account any mandatory consumer-protection rules that apply to your purchase.

Nothing in this section removes any legal rights that cannot lawfully be waived or restricted.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on this page with a revised date where appropriate. Changes will apply as permitted by applicable law.

We encourage you to review these Terms periodically.

Contact Us

If you have questions about these Terms of Service, your order, or our website policies, please contact The Scente House support team.